Privacy

What we hold, and what we do not.

Written to be read. If any part of this is unclear, that is a fault in the writing and worth telling us about.

Effective 3 August 2026

What data we collect

From clients we collect the following.

Full names
Country of origin
Phone numbers
Email address
Identity card or passport number
Payment information
Evidence and case supporting documents
IP address
Company registration details
Association name and registration details

From members we collect the same identity and contact details, together with the credentials, association membership, professional indemnity cover and banking details required to verify them and to pay them. That list is the member application form.

We do not hold your card number, your mobile money PIN or your banking credentials, and we never ask for them. WLS holds the appointment and the payment record, not the substance of what you discuss with your professional.

Our legal basis for holding it

Performance of the service: To assist WLS in matching a client to a lawyer or other professional.
Performance of the service: To facilitate payment for services rendered.
Consent: For artificial intelligence document reviews, electronic discovery and marketing emails. Each of these is a consent you give and can withdraw.
Legal obligation: Know your customer requirements, tax obligations and legal compliance.

Data storage and security

Data is encrypted and stored on servers. We use two factor authentication and encryption at rest and in transit. Storage may be in multiple countries, which you consent to under the client terms of service.

In the event of a data breach we notify affected users within 72 hours.

How long we keep it

This article is not in the founder's brief. It is here because the answer is a fact about how the platform is built, and a policy that does not answer it is incomplete.

Bookings and payment records are kept while your account is open, and afterwards for as long as we are required to keep financial records. Ratings you leave stay attached to the professional after your account closes, without your name.

A deletion request that would break a financial record we are required to keep is limited to the parts we can lawfully remove, and we tell you which parts those are.

WhatsApp and the web

WLS works on WhatsApp and on this website against one database. A booking made in either place is the same record and is covered by this policy in the same way.

A conversation you have with us on WhatsApp is also subject to WhatsApp's own terms, which are not ours.

Your rights

You can request each of the following.

Access to the data we hold about you
Correction of anything that is wrong
Deletion of your data
Portability, meaning a copy of your data in a form you can take elsewhere
To object to processing

Write to privacy@worldlegalservices.org. We respond within 30 working days.

Contact

All issues on this privacy policy are channelled to the WLS data protection officer at privacy@worldlegalservices.org.